Shipping policy
Shipping Policy
At Wax & Wonders, we carefully prepare and pack every order to ensure it arrives safely and beautifully.
Processing Time
Orders are processed within 1–3 business days (excluding weekends and public holidays).
During launches, promotions, or peak periods, processing times may be slightly extended.
Shipping Methods
We ship Australia-wide using Australia Post.
Shipping options available at checkout may include:
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Standard Shipping
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Express Shipping
Delivery timeframes are estimates provided by the carrier and are not guaranteed.
Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking details.
Delivery Time Estimates
Typical delivery timeframes after dispatch:
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Standard Shipping: approximately 2–8 business days
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Express Shipping: approximately 1–4 business days
Delivery times may vary depending on your location.
Shipping Delays
Wax & Wonders is not responsible for shipping delays caused by:
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Australia Post delays
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Peak periods
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Weather events
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Incorrect shipping details provided by the customer
If your parcel is delayed, we recommend contacting Australia Post directly using your tracking number.
Incorrect Address
Customers are responsible for ensuring shipping details are correct at checkout.
If an order is returned due to an incorrect address, additional shipping fees may apply for re-delivery.
Lost Parcels
If you believe your parcel is lost, please contact us at:
We will assist in lodging an investigation with the shipping carrier.
Warm Weather & Candle Care (Important)
Candles are sensitive to heat and may soften or sweat during transit, especially in warmer weather.
Wax & Wonders is not responsible for minor cosmetic changes caused by heat, including:
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Wax sweating
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Slight softening
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Minor texture changes
These do not affect candle performance.
If your candle arrives severely damaged, please contact us with photo evidence so we can assist.
Questions
For any shipping enquiries, please contact: